14.03.2006: Let us know your wishes

This year too we ask you to tell us how we could improve our performance in order to offer you a better service and include your wishes in our plans. We would be very happy if you could answer the below-mentioned questions as soon as possible. Just send your answer by reply to this email. This time every submission participates in a raffle for 10 CDs. It doesn't matter if you are our client, club member or just a guest on our pages. We raffle 5 CDs among the first 100 submitted questionnaires, 5 CDs among all submissions before March, 31st.

Best regards
Matthias Möbius and the DyM - team

Let's go!

1. If I win, I want a CD from the category:
( ) Tango
( ) Salsa
( ) Brazil

2. MP3-downloads
The next big thing for us is to offer you music per download. Are you generally interested in downloading music?

( ) yes
( ) no

If you ticked "yes", we would like to know more;
If you ticked "no" please proceed with question number 3.

2.1 Does the MP3-format meets your qualitative requirements?
( ) yes
( ) no

If you ticked "no" – which format meets your minimum quality requirement?

3. Score-downloads
Another possible development on our site is the pdf-download of scores. Are you interested in this service?
( ) yes
( ) no

4. How important is it for you to find lyrics to each music title on our pages?
( ) important
( ) not that important
( ) unimportant

5. Our webshop currently shows about 7000 CDs, either in stock at DyM or available via our suppliers. Besides that, our database hosts several thousand more with a covers and in some cases audio samples of CDs which are out of stock. Should those CDs be shown in our webshop for informational purpose?
( ) yes
( ) I don`t care
( ) no

Of course those CDs would be labeled as "out of stock"...

6. Is it important for you that we widen our service and offer music-DVDs?
( ) important
( ) not that important
( ) unimportant

7. Would you be interested in finding contemporary spanish-language movies on DVD in our assortment?
( ) yes
( ) no

If you ticked "yes" we would like to have more information.
If you ticked "no" please proceed with question number 8.
( ) I'm only interested in original spanish-language movies
( ) I'm generally interested in spanish-language movies, even though they were dubbed

8. Now a question regarding potential improvement of our service: We are planning an express delivery for our clients in Europe. In Germany the shipment would arrive the next day and within 2 working days in the rest of Europe. This costs between 20 and 50 Euro per shipment. In case you are a client – would you have chosen this shipment method to get your products in one of your orders you have made in the past?
( ) yes
( ) no
( ) I have never ordered anything in your webshop

9. Travels: An important part of our offer are special travels to Cuba, Argentina, Italy and weekend-specials in Hamburg. Have you sometime informed yourself about our travel offers and specials?
( ) yes
( ) no

9.1 Have you ever booked a travel with us?
( ) yes
( ) no

If not: Why not?

9.2 Do you have any suggestions to improve our travel services?

10. The DyM-Club exists for a short a time. For only 2,49 Euro per month Premium members for example get a 10% discount and many more benefits. Please give us a quick feedback:
( ) I know the DyM-Club
( ) I'm already a member of the DyM-Club
( ) I can imagine getting a membership for the DyM-Club
( ) I'm not interested in the DyM-Club

11. You receive our newsletter. How often do you really read it?
( ) always
( ) sometimes
( ) seldom
( ) never

11.1 Do you have any suggestions on how we could improve our newsletter?

12. More personal suggestions and ideas
This space is designed for your personal suggestions and ideas and for everything that comes to your mind regarding the improvement of our websites, service and offers:

Thank you very much for taking time in collaborating with us to improve our service! In case you win the raffle, we would like to address you personally: Please give us your name.

The answers of course remain anonymous and are only used for this special purpose.